GroomStand - Customer Service
A Shopping Stand, Inc. Store
Our goal is to provide you with the highest possible customer service.
Depending on your needs, there are several ways to reach us.
Please use the links below to contact us. We look forward to assisting you.
Customer Service FAQ's
Q: How do I check the status of my order?
Check your order status
A: Once your order has shipped, we will e-mail you a detailed order status update that will include specific tracking information for each item. We apologize, but at times our emails to you may get blocked by spam filters. Keep in mind you can always check the real-time status of your order online.
Q: How do I return or exchange an item?
A: Any item you are not satisfied with may be returned for a replacement or refund up to 15 days from the date of receipt, with some exceptions (see full return policy). You must obtain a return or exchange authorization.
Note: items returned without an authorization will be shipped back at customer's expense.
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Q: If my order is lost during shipping what happens?
A: If you have not received your package, first you must contact the shipping carrier (ie. Fed Ex, UPS, UPS Mail Innovations, DHL or USPS) and provide them with your tracking number (this information can be located by viewing the details of your order). If the carrier is still unable to locate your package, please contact us via e-mail. We will then work with the carrier to investigate the situation, if we are still unable to locate your package we will file a claim with the carrier. Please note, most carriers take 5-10 business days to process a claim. Any re-shipments or refunds can only be processed once our claim is approved by the carrier (approx. 5-10 business days).
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Q: How will the charge on my credit card statement appear for this store?
A: Charges from this store will appear on your credit as SHOPPING STAND, INC. (our parent company). If you do not agree with the charges please contact us immediately.
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Q: Will I be charged sales tax if I order from your store?
A: Sales tax is only charged on orders shipped to any California zip code.
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Q: How do I cancel my order?
A: Please bear in mind that our order-fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. As a result, we CANNOT change or cancel an order once the "complete order" button is clicked on the order review page. If you have made an error when placing your order, contact us immediately.
Note: All fraudulent transactions will be reported to the proper authorities.
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Q: Do the product prices in your store ever change?
A: Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart.
We cannot confirm the price of an item until you finalize your order. Despite our best efforts, a small number of the items in our catalog may be mis-priced. Rest assured, however, that we verify prices of products sold and shipped as part of our shipping procedures. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Prices are subject to change without notice.
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Q: Are all the items in your store always in-stock?
A: Our system is designed to keep up to date records of our inventory. At times, we may run out of an item or an item may be delayed for reasons beyond our control; if this occurs we will notify you via email immediately and offer several options, including canceling your order.
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