Our goal is to provide you with the highest possible customer service. Depending on your needs, there are several ways to reach us. Please use the links below to contact us. Additionally, many of your customer service related questions can be answered by clicking the "Frequently Asked Questions" link below. We look forward to assisting you.
Hours of Operation, Monday-Friday, 7:00am-3pm PST.
FREQUENTLY ASKED QUESTIONS
Here are some helpful tips to make your groomsmen gift shopping experience on GroomStand.com as hassle free as possible.
Here are some helpful tips to make your custom wedding toast ordering experience as hassle free as possible.
How do I check the status of my order?
Once your order has shipped, we will e-mail you a detailed order status update that will include specific tracking information for each item. We apologize, but at times our emails to you may get blocked by spam filters. Keep in mind you can always check the real-time status of your order online.
How much time do I have to return or exchange an item?
Any item you are not satisfied with may be returned for a replacement or refund up to 15 days from the date of receipt, with some exceptions (see next paragraph for exceptions).
Note: items returned without an authorization will be shipped back at customer's expense.
What items CANNOT be returned or exchanged?
Edible items, undergarments, media (DVD or CD) – unless they are defective or damaged. Additionally, any item that is personalized cannot be returned or exchanged. This includes items that are personalized on a plate or tag as well as items that are logo imprinted. If we make a mistake on a personalized item or the item is damaged as a result of shipping we will replace that item and have our shipping carrier pick up the damaged/incorrect item for inspection. Additionally, we cannot not offer refunds on custom wedding toasts, however we will provide rewrites to insure you are satisfied.
How do I properly return or exchange an item?
contact us to request a return authorization. Once we have reviewed your request and if your item/order qualifies for a return or exchange, we will send you instructions VIA E-MAIL in 1-2 business days (we will definitely get back to you, don’t worry).
Important: if you send back any items without a return authorization, they will be shipped back to you at your expense.
How are Exchanges processed?
In order to process an exchange as quickly as possible, please first contact us to request a return authorization. Once the process is started we will create a new order in our system for the replacement item plus shipping charges (shipping will be waived if the reason for the exchange is a result of an error we made) and charge your card on file so the replacement item can be shipped immediately. Once we receive the item(s) you’re exchanging from the original order, we will refund your credit card on file for those item(s). You will be e-mailed confirmations of all transactions in our system
Who pays for shipping when returning or exchanging an item?
You will be responsible for any shipping charges on a return or exchange unless the reason for the return or exchange is our error. Once you have received a return/exchange authorization, the merchandise must be shipped in its original carton with all parts and sent with insurance and a tracking number. Items remain the customer's responsibility until they are received. Depending on the items in your order, you may be required to ship them back to multiple distribution locations.
If I’m due a refund, how long will it take to refund my card?
Once we receive and inspect the items in our warehouse, we will refund your card on file within 72 hours. Refunds will be issued less the original shipping and handling fees to the credit card used for the original purchase (unless the return is a result of an error we made).
How are promotion offer exceptions handled as they relate to returns or exchanges?
If your original order amount qualified for a promotional offer (i.e. free shipping, quantity discount, etc.) and your return drops your new order total below the qualified amount, the promotion amount will be subtracted from your refund.
If you have not received your package, first you must contact the shipping carrier (ie. Fed Ex, UPS, UPS Mail Innovations or USPS) and provide them with your tracking number (this information can be located by viewing the details of your order). If the carrier is still unable to locate your package, please contact us. We will then work with the carrier to investigate the situation, if we are still unable to locate your package we will file a claim with the carrier. Please note, most carriers take 5-10 business days to process a claim. Any re-shipments or refunds can only be processed once our claim is approved by the carrier (approx. 5-10 business days).
How will the charge on my credit card statement appear for this store?
Charges from this store will appear on your credit as GROOMSTAND. If you do not agree with the charges please contact us immediately.
Will I be charged sales tax if I order from your store?
Sales tax is only charged on orders shipped to any California zip code.
How do I cancel my order?
Please bear in mind that our order-fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. As a result, we CANNOT change or cancel an order once the "complete order" button is clicked on the order review page. If you have made an error when placing your order, contact us immediately.
Note: All fraudulent transactions will be reported to the proper authorities.
Do the product prices in your store ever change?
Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart.
We cannot confirm the price of an item until you finalize your order. Despite our best efforts, a small number of the items in our catalog may be mis-priced. Rest assured, however, that we verify prices of products sold and shipped as part of our shipping procedures. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Note: Prices are subject to change without notice.
Are all the items in your store always in-stock?
Our system is designed to keep up to date records of our inventory. At times, we may run out of an item or an item may be delayed for reasons beyond our control; if this occurs we will notify you via email immediately and offer several options, including canceling your order.
When it comes to logo imprinting, what happens if the logo I provide is not acceptable for imprinting?
All corporate logo imprint orders are reviewed by our production department prior to starting a job. If we determine that the logo you have provided will not fit the imprint area of the product(s) you ordered or is a lower resolution than what is required we will contact you via email within 24 hours. Additional set-up charges may apply if we have to enhance or adjust your logo.
Why do I need to hire a toast writer?
Our service is here to help you give a great toast, whether it's for the rehearsal dinner or the wedding reception. So, if you're unsure what to say, or you don't have time, or you just need a little help - we are ready to assist you. We'll create a custom-written toast that will deliver the perfect mix of humorous, heartfelt and memorable sentiments for that once-in-a-life-time speech.
What is a custom wedding toast?
A Custom Toast is just that - a custom writing service that crafts an original wedding toast for you based on your answers to specific questions. Our writers will often contact you for additional information to ensure your toast truly captures your feelings and sentiments.
Who writes the toasts?
We employ a staff of talented writers who have extensive public speechwriting experience. Our backgrounds range from network television comedy writing, executive speechwriting for Fortune 1000 companies, columnists for wedding publications, to article writing for online humor magazines. This unique combination of skills allows us to provide our customers with the perfect blend of humorous, heartfelt and memorable sentiments for their toast. This level of writing expertise available is not typically available to the general public and would be cost prohibitive if secured independently.
What if I want changes made to my custom-written toast?
We want you to be completely happy with your custom-written toast, which is why we offer one (1) rewrite. Simply e-mail us with the changes you'd like made and we'll do our best to accommodate your request. We do not issue refunds on any Custom Toasts.
Do I need to answer all the questions?
Answer only those questions you want, but the more complete the information you give us, the better your custom toast will be. If you want to provide information not covered in the questions, go right ahead.
Are custom wedding toasts just for guys?
Our custom wedding toasts are for any member of the wedding party who needs a toast for the special occasion. So, whether you're the bride, the groom, maid of honor, best man, groomsmen, bridesmaids, parent of the bride or groom -- we can help create the perfect toast for you. If you aren't part of the wedding party, we can still help. Simply pick the category that most closely relates to your relationship with the bride and groom, fill in that questionnaire, and just be sure to let us know your status in the wedding. We'll contact you directly if we have additional questions.
How long does it take to receive my toast?
Your custom-written toast will take between two and three business days to complete. Please see chart for specific delivery schedule. Rush orders are completed in 24 hours. Your toast will be delivered by e-mail, so if you don't receive it on time, please contact us immediately. Personalized Instant toasts are sent by e-mail and should arrive within minutes of ordering. If you don't receive it right away, please contact customer service.
What if I want to co-deliver the toast with someone else?
Co-presenting a toast is not a problem for customers of our Custom Toast Service. Simply indicate the names of the toast givers and explain that you want to have the toast split up for two people to deliver.
What if I need a rehearsal toast and a wedding toast?
If you need a rehearsal dinner toast and a wedding reception toast, you can choose that option and receive both toasts at a discount. You will only be asked to fill out one questionnaire, but we will contact you for additional information to be used in the second toast.
How long has GroomStand been offering a custom wedding toast service?
The toast writing business was created in 1997 under the name "Toast This" and was exclusively found on MarryingMan.com. In 2002 it was re-named and launched as a separate site called ThePerfectToast.com, but due to the high volume of requests from GroomStand.com customers we recently merged the service into GroomStand.com.
How much do you charge for your services?
Our goal is for you to look and sound like a hero when delivering your toast, therefore a great deal of work and care goes into each toast offered. Our prices for our services is $149 per toast.
How and when does my credit card get charged?
Due to the customized nature of our toast writing service, your credit card will be authorized and funds will be captured upon completion of the sale. The charge will appear on your credit card statement as GROOMSTAND.
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